I am really not that particular about food. Especially when I have meals with my family, I enjoy the company for than food. But just last week, when I was having dinner with my aunt in a food court, we ordered 2 plates of ayam panggang. There were already a stack of grilled chicken placed at a corner, and what the staff did upon receiving an order was to heat it up and serve.

When it was served, the two plates of ayam panggang didn’t smell good at all. To me, I am still able to swallow the chicken, just that the soup was too oily and a little too sourish for my liking. But my poor aunty wanted to vomit after a mouthful. So in the end, we decided to buy other food to fill our tummy.

We were sitting close to the ayam panggang stall and they saw that we put our ayam panggang aside and went to order other dishes. Well the staff can choose to ignore, but she came over and politely asked if there was anything wrong. We gave her the feedback and she requested one of our plates so that she could try it with her boss. She came back and still politely said that there was nothing wrong with the chicken, they grilled it fresh daily and perhaps we were not used to the spices used. Also, she returned us our money even though I strongly rejected it.

From this instances, there were lots of learning points that I took away. Well I wouldn’t reveal where did I had this ayam panggang, but it is obvious that the chicken drumsticks were not grilled upon order, and it was merely heated up and drizzled with a weird tasting sweet sauce. I was more surprised at the action of this particular staff. She did the absolute right thing and did the service recovery very well. She could have just stare at us and cursing us for wasting our food. But she didn’t and showed her concern instead. Just when I have experienced many lousy experiences in restaurants, this lady has given me hope for our service industry.

Anyway, I met Michelle for lunch the other day at Yummy Viet in Chinatown. I bought the Entertainer app, and it is offering a COMPLIMENTARY Main Menu item when a main menu item of equal or greater value is purchased. So I took the chance to try this Vietnamese restaurant.

These BBQ Sugar Cane Shrimp Rolls ($5.90 for 2 pcs) are a classic Vietnamese appetizer. A garlicky shrimp paste is wrapped around a stick of sugarcane, briefly steamed to set the paste and shape, and then grilled to finish.

An interesting dish in the menu is Grilled Pork Baguette ($5.90). Made with baguettes still warm from the oven, it is filled with slightly sweet cubes of BBQ pork slices, peanut sauce, peanut, pickle veggies, cucumber and coriander.

We ordered two mains – Slice Beef Noodles ($9.50) and BBQ Pork Chop Fried Rice ($8.90). The beef noodles is a lean yet satisfying soup. Even though I still prefer Mrs Pho in terms of the flavours, this light brown broth is non-greasy and packed with a beefy goodness. The BBQ pork was a little too oily and chewy.

Yummy Viet

Address: 28th Smith Street, Singapore 058942
Tel: 6222 5191
Website: http://www.yummyviet.com.sg/

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